Return & Exchange Policy
At SLEEPY SPACE LTD, we prioritize your peace of mind. We stand behind the quality of our sleep products and strive to ensure your complete satisfaction. If you're not entirely happy with your purchase, we’re here to help with a clear and hassle-free return process.
1. General Return Guidelines
We gladly accept returns within 14 days of delivery for most items. To qualify for a return:
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The product must be unused and in original condition
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All original tags, labels, and packaging must be intact
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Proof of purchase (order confirmation or invoice) is required
Please note that items showing signs of wear, use, or damage caused by the customer cannot be returned.
2. Items That Cannot Be Returned
For hygiene and safety reasons, we are unable to accept returns on:
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Used or opened bedding products (pillows, duvets, sheets)
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Custom-made mattresses or personalized orders
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Items marked as Final Sale or labeled Non-returnable
Please check the product description carefully before placing your order.
3. Damaged or Defective Items
If your item arrives damaged, defective, or different from your order, please reach out to us within 48 hours of receiving your package. Include:
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Your order number
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Clear photos of the product and packaging
We will review your case promptly and offer a free replacement or full refund where applicable.
4. How to Request a Return
To initiate a return:
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Email our support team at demo@gmail.com
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Mention your order number and reason for return
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We will respond within 1–2 business days with return instructions and the return shipping address
Please ensure the returned product is packaged securely to avoid damage during transit.
5. Refund Process
Once your return is received and inspected:
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You will be notified by email regarding the approval or rejection of your refund
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Approved refunds will be processed to your original payment method within 7–10 business days
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Shipping costs are non-refundable unless the return is due to our error
6. Return Shipping Responsibility
Unless the return is due to a defective or incorrect item:
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Customers are responsible for return shipping costs
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We recommend using a trackable courier service to avoid lost shipments
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SLEEPY SPACE LTD is not liable for items lost or damaged during return transit
7. Exchange Policy
We do not offer direct exchanges. If you would like a different size or item:
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Please return the original item for a refund
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Place a new order for the desired item through our website
This ensures faster processing and availability.
8. Cancellations
Orders may be canceled within 2 hours of placement. After this time, we begin processing, and cancellations may not be possible. For cancellation requests, email demo@gmail.com immediately with your order details.
9. Still Need Help? Contact Us
Our friendly support team is available to assist you with any questions or concerns related to your purchase or returns.
Phone: 0000000000
Email: demo@gmail.com
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE